Terms & Conditions

eSIMViajero Terms and Conditions

eSIMViajero is not a mobile provider and is not responsible for the provision of the data service in the country of destination. Internet connectivity may suffer cuts or failures that are not the responsibility of eSIMViajero, but the responsibility of the mobile provider in the country of destination. Please note that there are certain areas where the provider may not offer sufficient coverage. Please consult the coverage maps of the mobile provider from which you are buying the card.

eSIMViajero offers free of charge support as an intermediary between the mobile provider and the customer to facilitate the configuration of your device if necessary, but does not guarantee its success. eSIMViajero does not offer a service for configuring your mobile to work with the card. Please consult your mobile’s user manual.

Your mobile must be unlocked and compatible with the networks of the provider whose eSIM you purchase.

Before buying an eSIM you must ensure that your mobile is unlocked and can connect to the internet in the country of destination and with the networks of the mobile provider you have chosen. Under no circumstances will eSIMViajero be responsible for the operation of a SIM card in a mobile phone that is not unlocked or is not compatible or has very limited compatibility.

Your mobile must be correctly configured to work with the eSIM.

eSIMViajero offers a compatibility consultation service that is based on third party information, and does not assume responsibility for its accuracy. Please refer to your phone’s instructions and check that your phone is compatible before you buy an eSIM.

If you require a replacement eSIM you must notify us using the customer service number, or by email using support@eSIMViajero.com.

Variation of Terms and Conditions, Entire Agreement, Assignment

eSIMViajero can, from time to time, change the Terms and Conditions of this Service, other than the charges payable under it, by a document referring expressly to this Clause and signed by a duly authorized employee of eSIMViajero. eSIMViajero will publish details of any changes (including the operative date) on its website as soon as possible, but, in any event, not less than two (2) weeks before any changes are to take effect. Subject thereto, these Terms and Conditions and any document referred to herein constitute the entire agreement between us and shall not be varied save by agreement in writing.

You are not allowed to transfer, or assign, all or any of your rights and obligations under this Agreement to anyone else without our written permission. We may assign or sub-contract our rights and/or duties either in whole, or in part, without your consent.

General

Any difficulties you may have in relation to our services should be addressed to the Customer Service Center.

Emergency Service: The use of a mobile phone to telephone 911, 999 or 112 service is not available and must not be relied upon as an alternative to emergency calls via the fixed telephone network or the established marine emergency procedures.

The GSM services are made available to you on the basis that you and any other party using the global eSIM card service with your express, or implied consent, or for whose use of the GSM services you are responsible. You will:

Not use the services for any improper or unlawful purpose or allow others to do so;

Only use mobile phones approved for use with the GSM network; comply with all relevant legislation or regulations relating to the use of such equipment and the use of the GSM network services; comply with any reasonable instructions issued by us from time to time, which concern use of the equipment or the global SIM card service and Top-up Vouchers; comply with any reasonable request, in particular, in relation to the investigation of fraud or other offences; and not act or omit to act in any way likely to injure or damage any person, property or the network, or cause the quality of the GSM services to be impaired or interrupted in any manner whatsoever.

Actions considered abusive or fraudulent by a subscriber of the mobile number of any of the services provided to the service may result in the withdrawal of all or any of the services. We are not required to provide any notice of such a withdrawal, but we will attempt to provide warnings by any suitable means.

We may interrupt or suspend the GSM services at any time, on reasonable notice where possible, to facilitate any modification, maintenance or remedial work in respect of the network or the GSM services. We will use all reasonable endeavors to keep such events to a minimum.

We may interrupt or suspend the GSM services either with, or without, prior notice to you and/or we may terminate this agreement if:

You are in breach of any of these conditions or fail to comply with them; or you act or omit to act in such a way that the operation of the network or the quality of the GSM services may in our reasonable opinion be jeopardized or impaired; or you use, or attach to, the network, equipment which is not approved for use with the network and which does not comply with all relevant legislation or regulations in relation to their use; and/or we reasonably suspect that a fraud is being perpetrated against us or a third party.

We reserve the right to levy a connection fee for any re-connection to the network where your access to the GSM services has been interrupted or suspended in the circumstances envisaged above. In such event, we reserve the right to refuse to reconnect you to the network unless you furnish security or agree to adhere to the terms and conditions of the service.

Nothing contained in the terms and conditions of sale of the eSIMViajero card service (including the SIM card packs and/or GSM Top-up Vouchers) will be constituted as vesting in or transferring to you any right, title or interest in the software, the mobile phone number or the number contained on any GSM Top-up Vouchers.

We reserve the right to refuse any request for information where we are unable to verify that the caller is the subscriber of the account.

Any person to whom your mobile number and account are transferred should be made aware of these terms and conditions. Copies of the terms and conditions are available at our main office, or via the website at www.eSIMViajero.com

Your right to cancellation

You have the right to cancel the contract at any time up to the end of seven working days after you receive the SIM card. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, You must give written notice to us by hand email, at the address, email address shown below, giving details of the SIM cards ordered and (where appropriate) their delivery.

If You exercise your right of cancellation after the SIM cards have been delivered to You, You will be responsible for returning them to the Supplier at your own cost. They must be returned to the eSIMViajero office. You must take reasonable care to ensure they are not lost or damaged in the meantime or in transit.

Once You have notified us that You are cancelling the contract, We will refund or credit You within 30 days for any sum that has been paid by You or charged to your credit/debit card for the Goods. If You do not return the eSIMs as required, We may charge You a sum not exceeding the direct costs of recovering them.

Billing cycles are considered 30 days from the time of the order.

eSIMViajero shall be entitled to terminate this agreement immediately if:

You use the eSIM or eSIM for illegal, immoral, or improper use; or any of the information You have provided to us is found to be false.

We shall be entitled to terminate the Services by giving You not less than 7 days notice, for reasons including but not limited to any breach of your obligations under this agreement (which if capable of remedy are not remedied within 7 days of eSIMViajero informing you of the breach); or the us being unable to provide the Services.

If we terminate this agreement, You shall be compensated up to the amount of airtime that is on your phone at the date of termination.

You shall be entitled to terminate this agreement at any time by informing us. On termination, we are under no obligation to refund the airtime that is on your phone at the date of termination, on termination, we shall disconnect your eSIMViajero SIM card. We reserve the right to refuse any request for information where we are unable to verify that the caller is the subscriber of the account.

Refunds

We cannot give refunds for the airtime. We are not responsible for the phone status, if the phone is blocked we can't refund the money once the SIM is active.

eSIM Refund

Once you buy your eSIM you will receive a confirmation email with the QR code. Once sent, we cannot recover the eSIM nor prevent its use. For this reason, we can only provide refunds in certain situations.

When you can receive a refund:
If your eSIM does not work due to a problem with eSIMViajero or the connection provider, we can provide a full or partial refund.

Before processing a refund, we ask that you:

Contact our support team (support@eSIMViajero.com) to report the connection incident.

Provide information and screenshots so our team can identify the problem. Our support team is available 24/7 and we usually respond within a couple of minutes.

If the connection problem cannot be solved, eSIMViajero will reimburse your order.

If the eSIM never connected to the internet, we can offer a full refund minus a small admin fee. If the eSIM stopped working or only worked temporarily, we can provide a partial refund for the number of days you were without internet connection, discounting the days in which you had connection.

In both cases, eSIMViajero reserves the right to deduct a small administration cost from refunded amounts.

When you can’t receive a refund:

We cannot issue a refund if you give us the wrong email address during the purchase. We can forward the eSIM to a different email address, but we cannot guarantee that it will not be used by the owner of the incorrect email address, in which case it cannot be refunded.

We cannot issue a refund if your device is not compatible with eSIM or is not unlocked. eSIMViajero provides a list of compatible devices on its website and customers can ask if their device is compatible by contacting our customer team.

We cannot issue a refund if you have changed your mind or if you no longer need the eSIM.

We cannot issue a refund in any other case not specified on this page.

eSIM

QR code can only be applied one time, in case that you change phone or delete the plan from your device, you will need to re-issue a new QR code price will be the same but plan will be able to be transferred to the new account.

Provision of the Services

You acknowledge that this agreement is subject to network service levels and roaming agreements that currently exist between the mobile phone networks and that they are outside of the Supplier's control.

We shall endeavor to provide the Services at all times and We warrant to You that the Services will be provided using reasonable care and skill.

Any warranties We provide You shall not apply to any third party services that You may access through the Services.

If the provision of the Services is prevented or delayed by any act or omission caused by You, We shall not be liable for any costs, charges or losses sustained or incurred by You arising directly or indirectly from such prevention or delay.

We may, from time to time and without notice, change the Services in order to comply with any applicable safety, regulatory or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Services.

Law and Arbitration

This contract shall be governed by law in India and you hereby submit to the jurisdiction of the European Court.

Limit of Liability

For the avoidance of doubt, eSIMViajero has no obligation, duty or liability in contract, tort (including negligence or breach of statutory duty) or otherwise beyond that of a duty to exercise reasonable skill and care.

Subject to Clause 8.b, in any event eSIMViajero has no liability whatever whether in contract, tort (including negligence or breach of statutory duty) or otherwise for the acts or omissions of other providers of telecommunications services or for faults in or failures of the Service or SIM card.

In any event, in no circumstances shall eSIMViajero be liable in contract tort (including negligence and breach of statutory duty) or otherwise for loss (whether direct or indirect) of profits, business, revenue or anticipated savings or for any indirect or consequential loss, wasted expenses financial loss data being lost or harmed or damage whatever.

Where the Customer does not take the Service in the course of a business (or hold himself out as doing so), this Clause 9 does not affect the Customers' statutory rights.

Each provision of this Clause 9 is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is inapplicable or held unreasonable in any circumstances and shall remain in force notwithstanding termination of this Contract.

The Customer shall forthwith on demand indemnify eSIMViajero against all claims losses, liabilities, costs and damages that we may incur that anyone other than the Customer threatens or makes against us because of the way the Service is used or because the Service is faulty or cannot be used arising otherwise than by reason of default on the part of eSIMViajero.

Force Majeure

eSIMViajero will not be liable for reimbursement, compensation of call credit or purchase price or any sub sequential loss of any eSIM card or account that is suspended under this Fair Usage Policy